1. Shipping Policy

Ships Time
Orders received will be processed and delivered to your door step within 1 – 3 working days via GDEX .

Shipping Coverage
Orders are shipped within Malaysia only. We do not ship to P.O. Box address.

Shipping Cost
We are charging RM10 flat rate per order for delivery to East Malaysia. The cost for shipping is calculated and displayed on the Checkout page before you complete your order.

2. Refund Policy

No Refund available. 

3. Return Policy

For faulty or defective product/s during arrival, customer must inform GIA Skinpert within 14 days after receiving the product/s. Email your intent for a product return to info@giaskinpert.com . Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 7 working days.

To return your products, please send the whole product(s) back with its original packaging to:
(Beauty Concern Sdn Bhd, No.1 & 3, Lorong Nagasari 11, Taman Nagasari, 13600 Prai, Pulau Pinang, Malaysia) together with following details:

Name: GIA Skinpert Account Username
Register email:
Contact No.:
Order No.:
Product Name:
Receive Date:
Return Date:
Return Reason: (For feedback purposes)

4. Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties.Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
- To deliver products that you purchase from our website;
- To inform and update you on the delivery of the product and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To conform to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

The personal information we collect may include your:
-Telephone Number
-Mobile Number
-Delivery Address
-Billing Address
-Email Address

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.